1. Introduction
Welcome to Lumina Clinic. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Lumina Clinic (https://www.luminaclinic.com), or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, email address, phone number, and other similar contact data.
- Transactional Data: Details of services you have purchased from us, including your preferences.
- Technical Data: Internet Protocol (IP) address, browser type, version, time zone setting, browser plug-in types, operating system, platform, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
3. How We Use Your Information
We use the information we collect in the following ways:
- To provide our services: We use your personal data to provide you with our laser hair removal, hyperpigmentation services, and tattoo removal services.
- To manage our relationship with you: This includes notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey.
- To process your transactions: We use your financial information to manage payments, fees, and charges.
- To improve our website and services: We may use your data to provide a better user experience and service.
- To market to you: With your consent, we may send you information about our services and offers that we think may interest you.
4. Legal Basis for Processing Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
- Legitimate Interest: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Consent: Where you have provided your consent to us using your personal data in a specific way.
- Legal Obligation: Where we need to comply with a legal or regulatory obligation.
5. How We Share Your Information
We do not share your personal data with third parties, except in the following circumstances:
- Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred.
- Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
6. Data Security
We are committed to protecting your personal data. We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:
- Encryption: We use secure server software (SSL) to encrypt personal data you input before it is sent to us.
- Access Control: We restrict access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
While we strive to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccuracies in your personal data.
- Right to Erasure: You have the right to request that we delete your personal data.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data where we are relying on legitimate interests.
If you wish to exercise any of these rights, please contact us at danielmarykate@gmail.com.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, or our practices with regards to your personal data, please contact us by email at danielmarykate@gmail.com or by mail at 14 Serpentine Street, Bossley Park, NSW.
11. Complaints
If you have any concerns about our use of your personal data, you have the right to lodge a complaint with the relevant data protection authority. However, we would appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.
Last updated: 12/08/2024
This privacy policy is designed to comply with the GDPR and other relevant privacy laws and is intended to provide you with the necessary information about how we handle your personal data at Lumina Clinic